Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Maya & Henry's jewelry?
We use high-quality materials including 14k gold fill, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing your jewelry before swimming, showering, or applying lotions. Store your pieces in a cool, dry place, preferably in the airtight pouch provided with your order.
What is your shipping policy?
We offer free standard shipping on all domestic orders over $75. Orders are typically processed within 2-3 business days, and delivery times range from 3 to 7 business days depending on your location.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I determine my correct ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.