Returns & Exchanges
At Maya & Henry's Jewelry, we want you to be completely enchanted by your purchase. If you are not satisfied, we offer 30-day returns and exchanges on all unworn, original-condition pieces.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place your jewelry in its original velvet pouch and branded box, ensuring the security seal remains intact to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return mailer.
Receive Your Refund
Once our artisans inspect the returned piece, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing